PROCESSING, SHIPPING, & DELIVERY
Standard Tracked Shipping is 5-15 Business Days
After you placed your order, it will be transferred to "Processing". This processing time means we will begin packaging and scheduling delivery for your order. This can take 2-5 days to complete.
After the "Processing" phase is completed, your order will be ready for shipment. We will send you the tracking number via the email that you used when placing your order.
Please keep track of which email you used when creating your order, this is the only place you can access your order information.
We do not ship on weekends
The Shipping Companies We Use
We use the shipping services USPS, Yanwen, Yunexpress, and E-packet to ship orders.
We can ship worldwide but mainly to North America, Europe, and Oceania. Shipping costs are calculated automatically at the checkout page depending on the weight of the package and your destination.
How do USPS, Yanwen, Yunexpress, and E-packet shipping work?
These shipping methods are worldwide shipping options. We use a direct from manufacturer to flight process. This allows us to skip the process of buying stock and filling our domestic warehouse before we start shipping to the customer.
Once the Yanwen flight reaches the destination country, USPS or your countries postal-service will take over the shipping.
Why was my order not shipped in one package?
Due to the weight and size of packages, it would be costly for us to send in 1 single package. It's actually cheaper with our shipping method to send the packages in two or more different packages. This varies from product to product though. In most cases, if the product is small enough, we will ship it in the same package. This allows us to have cheaper prices across the store.
Email us as soon as possible.If you applied the wrong shipping address to your order, you will need to contact us immediately with your proper address.
If your order has been shipped out already, we apologize. There is nothing we can do until the package has been delivered or sent back to us.
You can try calling your local postal service and with your tracking number that was emailed to try and get them to re-route the package. Since we ship from overseas you will need to wait until the package has entered your country before being able to re-route the shipment.
All order updates, including tracking, will be sent to the email used to create your order.
If you cannot find the email sent to you with your tracking number, please email us and we will be happy to provide you with the information needed.
1)The easiest way to track your order is to go directly to our "Track My Order" page at the top of our website. Enter your order number and email to see tracking updates.
2)You can go to the website https://www.usps.com/. for US orders, paste your tracking number and view the status of your shipment.
Tracking takes 3-5 business days (Not Weekends) to initially update.
Sometimes orders can become delayed for various reasons. Random checks through customs, weather, postage strikes. Please note that tracking will be updated once your package gets scanned again once it moves to its next storage warehouse on its pathway to you. If your package is delayed due to external shipping companies, there is no way for us to speed this process up for you.
CANCELLING, REFUNDS, & RETURNS
Once your package has been shipped we cannot and will not refund your order until it has been returned to us.
You will need to email us within 24 hours of placing your order with the subject line saying "CANCEL". This will allow our customer service team to sort the emails every morning by that term to quickly let our shipping team know to cancel the order. Again, this needs to be done as quickly as possible. This is not a guarantee though, once your package has been paid for and shipped by us we will not process a refund until the package has been returned to our warehouse.
Email us a photo or video of the damaged or defective product. We will either refund your money or send you the package again.
At Unnila we strive to package our products to the best of our ability, however sometimes during shipping they can be damaged. If this happens, you will need to email our support team with a photo/video showing the damage or defection of the product.
We are unable to issue refunds after 30 days of placing an order. This is not by choice, but because credit card companies do not allow us to do so. We apologize for the inconvenience.
If you're eligible, contact our support email for our return address.
If your product meets our criteria of either being damaged from delivery or it came defective, please let us know with photo or video evidence. We will provide you with a return address.
We at Unnila Shop follow the industry's best practices and make sure our store follows the current laws set for E-commerce.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
No, No employee or owner at Unnila Shop is able to see your credit card or payment information.
Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).